Airtel DTH
Worst service

I am writing this complaint because I have never seen such bad service from a private company.

I had to shift home to another city (to Ahmedabad) from Gandhinagar and so I called Airtel Customer suuport to deinstall the STB and then reinstall it at Ahmedabad. On the first day, their dealer was saying that the technician would come that evening and I had to shift on the next day. But when no technician came, I called, then they said that he would come at night about 9. At night, they said that he wont come and I HAD TO SHIT TO AHMEDABAD THE NEXT DAY. SO I HAD TO DEINSTALL IT ON MY OWN. ON THE NEXT DAY (TODAY) ALSO, NO ONE CAME TO REINSTALL IT AND I HAD CONFIRMED ATLEAST 10 TIMES THE PREVIOUS DAY THAT THE SCHEDULE WAS OF 9 O'CLOCK IN THE MORNING. So I called airtel customer care at 10 and they said that technician would come in one hour. BUT EVEN AFTER 2 HOURS NO ONE CAME SO CALLED AGAIN AND THIS TIME I TALKED WITH THEIR SUPERVISOR AND HE SAID THAT THE MAN WOULD COME BY EVENING. AT EVENING ONE NORMAL EXECUTIVE TOLD ME THAT THE TECHNICIAN WOULD COME AFTER 2 DAYS!!! So I asked to carry forward the call to supervisor BUT THE SUPERVISOR WAS NOT AVAILABLE IN THEIR OFFICE TIME AND so I called after half an hour and ANOTHER SUPERVISOR TOLD ME THAT TECHNICIAN WOULD COME THE NEXT DAY'S MORNING. So, they were giving me DIFFERENT ANSWERS AFTER EACH 2-3 HOURS - EVEN THE SUPERVISORS WERE NOT GIVING ANY PARTICULAR ANSWER.

And also, when I asked the executive of airtel that whether the nodal officer "Gopal Suryavanshi" would be available on sunday, he said that he would be. But when I went to his (nodal officer's) office WHICH WAS ABOUT 5 KMS AWAY FROM MY HOME, he was not there. So I again called airtel and this time they said nodal wouldn't be there. And whenever I asked where to complain about all these in airtel one supervisor was just not giving answer and trying to avoid it.

I also have some recordings of these calls SHOWING THE IRRESPONSIBILITY AND THE WORST SERVICE FROM AIRTEL. Please help me shooting a strong complaint against airtel.

Company: Airtel DTH
Country: India
State: Gujarat
City: Ahmedabad

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