Airtel DTH
Non refund of money collected

Bharti collected Rs 3590 from me on July 2nd, via credit card with the promise to provide a DTH connection within 48 hrs. Over the next 48 hrs I didnt get anything in return - nobody called up, and certainly nobody came to fix teh connection. After 3 days of the initial request, ie on Monday July 4th, I formally requested for a refund. I was promised a full refund for the entire payment amount of Rs 3590 over phone.

Since then I have called numerous times, and sent numerous e-mail requests for refund. When I call them over phone, I am always promised a refund with 48 hrs.

On email though, there is no clear correspondence. I have received only one e-mail revert dated July 6 and that has promised a "revert" (?) at the "earliest". Amazingly, there has been no clear communication of a refund on e-mail!!!

When I called again today morning, I was again promosed a refund within 48 hrs. When I told the representative I was told the same thing 10-12 days ago, all she said was that this time it would indeed be 48 hrs.

I am amazed at the shamelessness of Bharti, taking money and then not having the courtesy to respond. And not providing any refund confirmation on mail while continuing to do so on phone.

If anyone can pls help me with what I can do next I will be grateful.

Praveer Joshi

Customer ID no - 3008335942

Transaction ID for Refund (as communicated to me by your Customer Care agent) - 12886175

Date the booking was done - July 2nd 2011

Mode of Payment - IVR

Amount Paid Rs 3590

Company: Airtel DTH
Country: India
State: Karnataka
City: Bangalore

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