Airtel DTH
Faulty set top box

Hi,

Am an airtel dth customer taken the service in June.after 6 months (with thin the warranty period, which they claim) there was a problem with my set top box, where it was successfully repaired by the technicians. Now am facing the same problem again and when registered a complaint with airtel customer care, some of the technicians from following company

SLV network

sector-11, 9th main, LIC colony, Jeevan bheema nagar, Bangalore

has come and claimed 450 rs for replacing the set top box which is actually a kind of shock for me. Also they are not ready to give the brand new box instead wants to replace with some other serviced, repaired box with 3 months service warranty.god knows if it works after 4 months and again I may end up with the same problem..Also Viewing the records airtel team has to eventually confess that they have given me the faulty equipment during my purchase and and it's their primary responsibility to replace the box without any single penny from me.moreover I see on different blogs lot of consumers has faced these kind of problems and am planning to file a complaint in the consumer forum for the same.

Only thing I want to convey through this blog is am very happy when I had the wired cable tv connection with no hindrances.

customer id: 3001005390

Mob: 9916911563

sr no's : 5216258

Company: Airtel DTH
Country: India
State: Karnataka
City: Bangalore

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