Airtel DTH
Top up channel not getting added after 15 days

I had raised a request for adding two channels to my existing package on 7th May (7727368). I was told that the service technician would contact me in 5 days and will come and do the dish re-alignment for the new channels. As I did not get any calls after 5 days, I contacted customer care. They told me that there were no details present and I raised another request with all the details on 12th May (7966920). I was again told that I have to wait for 5days and will be getting a call from the service technician. On 15th May, I got a message stating that the ticket has been resolved. I did not get any calls, no one came for dish realignment. I again raised a complaint with customer care. They again raised a request (8249307) and said it will be getting resolved in 2 days. Yesterday, I got a message saying that the ticket is resolved. I still am not getting the channels and no service person has come over to do the dish re alignment.

It's 17 days since I raised a request for adding two channels for the existing package and still there is no resolution. I obtained the number of the service technician (9379227794) and tried contacting him from my end, but nobody answers the call. I am seriously not knowing what to do. Besides wastage of my time and effort, I am not seeing any results. I seriously don't know if there are any escalations happening and how it is being handled in Airtel DTH service. But whatever is happening over there, is not at all suitable for a company of Airtel's stature.

Company: Airtel DTH
Country: India
State: Karnataka
City: Bangalore

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