Airtel DTH
DVR not working

Am AirTel DTH subscriber since 2010 subscription ID 3003221347. Couple of months back I upgraded to HD Recoder. Everything was working as expected till last week when I realized stop, pause, recording is not working and also have lost all previous recordings. I called customer care on Sunday Jan 29 SR 15825146 and was promised issue will be fixed in 24hrs. Next day I received a call from engineer saying leave DVR on, l left DVR on but issue was not fixed. I called back customer care on Tuesday and to my surprise I was told SR is closed as issue is resolved. I asked for escalation and next SR 15864423 was opened on 31/01 again after 24hr engineer did visit but issue was not resolved. As per engineer they will have to change DVR. They closed 2nd SR as well without fixing problem. Finally on calling back 3rd SR 15939518 was opened on 3/2. Now they started story of DVR out of stock. In between I get a call from 911145751300 some lady saying I need to pay for engineer visit 1000INR as DVR replacement. This is something new why should I pay for replacement. It's just 2 months since I paid 3500 for upgrade to DVR and now to fix problem they are asking me to pay. Had I known this in beginning I would not have thought of going with Airtel. I want Airtel either fix the problem ASAP or return my money.

Showkat

Company: Airtel DTH
Country: India
State: Karnataka
City: Bangalore

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