Airtel DTH
Unsubscription during the Validity

Customer ID - 3006414952

Team

Have gone through a very bad time on 1.06.2011 with the Airtel DTH

1 .How can the subscription been cancelled for my Customer ID, when i have a balance of INR 238.54 and validity till 27.06.2011?

2. Since morning 9.00 am of 01.06.2011 my Airtel DTH box is not working

3. After office hours .. when i reached home found the issue was not resolved . then thought of getting a solution from CC by dailing 18001028080 @ 10.43pm, After a long wait with the repeated announcement (Apka call hamareliye mahatyu purna hai .. kripaya line meain bane rahein) the executive picked up the call with some unclear words... The Executive intruduced himself as sandip and answerd me out of the world . after certain time he had confirmed that there was a technical problem at my setup box end . he had confirmed that he has done the necessary changes at his level and told me to try changing the channels, and then to wait with switching on the DTH for 30 mins

My understanding from the conversation is

1st > " the Executive attended my call was not trained "

2nd> he was not at all intrested to listen the query

3rd > if not the office boy who had picked up the call... reason when my prefered language was hindi ..why the hell did he exchange the talk in hindi

Need an end to end resolution

Company: Airtel DTH
Country: India
State: Orissa
City: Khordha

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