Airtel DTH
No Signal - Poor response from Customer care

Hi,

I am Rajan, customer of Airtel DTH who is trying to activate the DTH service which got interrupted on 12th Jan afternoon for no fault of mine..

My customer id : 3002599528

My wife called the customer care on 12th evening to report a problem of disconnection. It was promised to me that the issue will be rectified in 24 hours. It was explained that the service was disconnected on our request. Apparently we have not given any request for disconnection...

Since the problem was not rectified, my wife called the customer care and spoke to the supervisor by the name Thirtha. It was promised again that the problem will be rectified in 24 hours. On 13th Jan 10 night I called the customer care and spoke to another Naveen (Floor Supervisor). Same promise again "will be rectifed in 24 hours"..

I called customer care again on 15th Jan to report the issue. Surprised to see the agent who answered the call was very rude and impolite (around 4.55pm). When the call was transfered to the supervisor, the call was disconnected with the phrase "since there is no response from other end, I am forced to disconnect the call". However I was very much active and shouting from other end...

I have not expected the Airtel service to be so bad as it is in the past 3 days for me.

Hope a proper response from you atleast.

my email id: rsenraj@yahoo.com

Regards,

Rajan.

Company: Airtel DTH
Country: India

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