Airtel DTH
Faulty Set-top box not being replaces

I has complained Airtel DTH about 25 February for a faulty set top box, and registered a complaint regarding the same. As of today (16 March), the complaint stands unresolved. I have lodged atleast 7 - 8 different complaints about this and spoken to many many executives from customer care as well as in the escalation department regarding the faulty equipment. Cleverly though everytime i make a complaint to airtel, within a day i get a call from their customer care centre, and they promise that the issue would be resolved in 24 hrs time. After the 24 Hrs time i only get a SMS on my phone that the compaint I placed has been resolved. On three occassions, airtel engineers have visited my premises and ascertained that the equipment is faulty and they will come back the next day to replace it.

Please help with this as i am being cheated for months together regarding the rents i pay and the price i paid to get the equipment. I only trusted the brand airtel and made my purchase on it, but had i known the service quality, i would never have invested in such a big headache.

It is also my sincere and honest advice to people seeking to buy a new DTH connection to refrain from airtel. Everything works well untill you have an issue and after that it is only the painful headache that you get.

Regards

Mahaveer Chand Nahar

Chennai.

Company: Airtel DTH
Country: India

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