Airtel DTH
Mental harassment by engineers and not resolving the complaint

The Cable was not functioning, so i launched a complaint in call center. I received Service request no. 2588457 for video problem on 12:04pm on 30-04-10. And received no engineer. I was surprised to receive their message on 1-05-10 that the problem has been resolved. After my repeated calls (2 or 3) to the call centre my complain was again placed (no. 2594742) i received an engineer on 2-05-10, who informed me the cable is damaged. I was informed that the cable was not installed properly. No clips were used and it was left hanging down which caused the wear and tear.

He harassed me to get the wire from the market as if it was my job. So I called back to call center, who gave me assurance and asked the engineer to get the wire from the company and fix the problem. they also assured me i need to pay no charges for the wrong installation by engineer.

But the engineer i received in the evening misbehaved. He brought no wire as he was asked. also he told me to sue to consumer court, as he was also fed up with the company. Anyways my problem was unresolved.

But next day i again received the message that the problem has been resolved. So finally i launched complaint against engineers. i was given reference no. but the complaint is still unresolved.

phone no. 9828165812

residence: 8-F-1, Ramanandam Apartment, Bajaj Nagar Enclave, Jaipur-15

Company: Airtel DTH
Country: India
State: Rajasthan
City: Jaipur

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