Airtel DTH
POOR SERVICE

Hello,

I Narayan rao from Bangalore initially requested for a new Airtel dth connection in your website Airtel.in/digitaltv, later on 5th July i got a call and an e-mail with an payment link to purchase a new Airtel HD dth connection from one of your sales executive Ruby Sharma (Ph: 91 120-4087653). Accordingly i have made the payment for Rs.4040/-(Airtel HD in an online payment transaction in the website Onlinedeals.in on 06th July. After a succesful transaction I have been given a reference no.2484176, which i have immediately conformed with your sales executive and i was told by her that Airtel technical people will come for installation within 24 hours of the order. No one has come or even made a phone call to us, inspite of calling repeatedly from 4-5 days to your customer care number and to her number i dint get any response. Finally on 12th july your people have come and done the installation. But we were not able to view the channels from the time of installation and we were told by the installation person that by evening on that day the problem will be sorted out. Again inspite of registering complaint in your customer care repeatedly from 2-3 days our problem has not been sorted out even after recharging for another Rs.800/- in our account as told to do so by them. We even kept the STB on for 3 days after installation. Your after sale service has been very poor we are fed up of it and we deeply regret to have chosen your company as our Dth service provider. There are no calls or any sort of feedback taken from us from u from the date of purchase. We have been using Airtel Dth, Airtel lanline and mobile connections and now we we would like to drop all those connections and also take serious action on tour company if we dont get any response from your side within 7-15 days from the date of this letter. Kindly refer her mail to me attached to this letter.

Regards,

Narayana Rao

Ph: 91-9886896364

91-8892056364

Customer id: 3004616010

Address:

#34, Aditi apartment, Flat no.401,

3rd main road, Bhoopsandra,

Bangalore-560094,

Karnataka%%%%%%%%%%%%%_

From: Ruby Sharma

to: pnr_rohit@yahoo.co.in

Sent: Mon, 5 July 12:26:17 PM

Subject: AIRTEL DIGITAL TV Payment link

Hello Sir,

You can make the payment on below mention link for the

on line payment of Airtel Digital TV. Product ID is for all plan 8025

http://offers.connectindia.in/checkout.htm

Amount according to the plan...

Please revert to me on my mail E-mail: Ruby.s@vriti-interactive.com

--

Thanks & Regards,

&&&&&&

Ruby Sharma | Sales Advisor

Ph: 91 120-4087653

Fax: 0120 4666635

E-mail: ruby.s@vriti-interactive.com

Company: Airtel DTH
Country: India
State: Karnataka

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