Airtel DTH
Poor customer service

Sub: Customer Id .. 3000203241 request for cancelation of Airtel Digital Tv.

ON 16th July 17 around (1:51 PM) had a word with 1st customer executive the one who never gave her name. All I had ask her that iam getting a signal problem and its showing me the error code B 001. I hope she had registered the complaint against that. Then she tolled me one of your technician will come and he will charge Rs 100 for a visit when asked for the explanation for the charges and the reason she had to put my call on hold and then she hung up my 1st customer service experience on 16th July 17.

Next call which I made was around (2:08 PM) the time I got connected & said hello this girl hung up again. My second customer experience of the day.

Then my next call was around (2:10 PM).this time I got connected with the executive name “kushbo” I informed about the problem and before I could say something she put me on hold. And then she hung up. My third customer experience of the same day.

Then my last call which was made around (2:19 PM). This time it was more interesting this girl name “Madhumita” straight away started a conversation in Bengali were I had to request her to talk in English. Rather explaining her my problem I asked her to transfer my call to some Sr person and they transfer my call to guy name “Himanshu”. I toled him about the problem and given him a solution to resolve it. which is to disconnect my connection of Airtel dish Tv. As from day one iam getting problem. And he was ok about it 2 so that’s fine with me. I hope that was my last experience with customer service. I informed him that my call was getting disconnect by your executive and his answer to it was. it’s a network problem from my end . were I already had explained that I was put on hold every time. So in one day I was declared liar got insulted by 3 or 4 customer executives. No one was able to resolve the problem. I can pay Rs 5000 and get a new connection from some different service. But will not pay Rs100 for Airtel technician to come to my place and resolve the issue which is from Airtel. And if in future I get a problem I don’t want to get humiliate again. But yes I will take this further to consumer court as this was not the 1st time I have faced this kind of behavior with Airtel. And please stop calling your customer service as a customer service. Because they don’t do what they say. I want to disconnect this service because of your customer service.

Thank you

Abhishek sengupta

Company: Airtel DTH
Country: India
State: Delhi
City: West Delhi

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