Airtel DTH
Services Discontinued

Hello,

I am Anubhav and my Airtel DTH Customer ID is 3003348386.

I got the Airtel DTH connection is March in BAngalore.

In July, I have re-located to Gurgaon.

On re-location I booked a service for dismantling the DTH Dish and STB for re-location purposes.

The service was booked for 6th july. I stayed in Bangalore till 9th July and no one turned up from Airtel DTH even after numerous follow-ups.

Before this when I enquired about this service, I was told by Customer Care that if I dont book the dismantling and re-setting of STB services together then I have to pay for the services twice and the condition was that I should provide them the complete address.

Only after writing a complaint mail that I got a confirmation that charges will be deducted once.

I had already paid for these charges anyways. I have been following up with Airtel customer care atleast half a dozen times everyday since then and problem is not solved.

Everytime I call, I have to make the Customer Care understand the problem and then they give false assurances.

I have also spoken to what they describe as floor supervisors.

Some names which I can recollect are:

Pramod from Indore, Mariam from lucknow, Nitesh Upadhyay, Sonu.

These peopel have harrased me giving false hope that problem will be rectifies.

Nothing has happened till date and I am not sure what next step should be appropriate form my end.

Whatever it is, I would not recommend anyone to go for Airtel DTH.

regards,

anubhav

anubhav.pandey2005@gmail.com

Company: Airtel DTH
Country: India
State: Haryana
City: Gurgaon

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