Airtel DTH
Pathetic customer care and no response to customer complaints

Hi,

Customer ID : 3003459978

For all the money airtel wastes on advertisements, we also fell for it and trusted them by taking Airtel DTH service. We recently shifted locally so had requested for reinstallation for airtel DTH at new place. Despite many requests and customer executives falso promises it got delayed a lot and we had to suffer lot of mental torture calling them several times as if we had no other work to so. After that difficult reinstallation, engineer did some faulty work due to which my remote is not working.

Again same procedure repeated from last 1 month for repairing that remote but no positive response from executives. No engineer has come till date to my place. I have registered for this atleast 5-6 times. Evertime I just receive a msg saying the service request no is &-.I dont get any engineer's number from customer care where i can call up and resolve my problem.

Everytime sms comes that reqquest is resolved... Who resolved it. Did they confirm from me? Then why is my complaint closed without resolving it. Please specify if they dont want to solve it.

Today I received a sms saying my a/c has been deducted Rs. 100 for engineer visit... what the hell!!!

Who engineer came... what he did... If customer care has any shame please give me the details. I will readily pay you Rs. 100 as donation.

They have cut Rs 340 from my account in less than 1 month without explaning me the deductions.

Mr Customer care executives like gaurav, promod, assem etc just dont care about customers and give blank replies. A limit is crossed now.

I want the airtel head office number or any top bosses number to show them the reality in a city like pune where no airtel service engineer available in prime area like aundh which can solve a small remote issue. Shame on Airtel!!!

Company: Airtel DTH
Country: India
State: Maharashtra
City: Pune

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