Airtel DTH
Worst Service & False Commitments

I have Airtel DTH. My customer ID is 3004136173-001 in the name of Ravi Shankar. And I have purchased this Airtel DTH 24.06.10.

Since installation I am facing very poor service. They are making fool to consumer to make false commitment. They are using low quality Setup Box. This is the second time when my IInd Sepup Box is not working & I am unable to watch TV . Every time they take 2-3 days to resolve any complaint & make false commitment to resolve it by same day.

I am very very disappointed with their customer service. I made complaint vide complaint No. 3599426. And I have made two -three time call to customer care service but every time they made false commitment. I have made 15-20 phone call (which mobile no. provided by customer care service thru SMS) to their service engineer but he refused my call after 2-3 calls.

There is no time deadline to resolve the customer problem. Generally they takes 2-3 days to resolve any problem.

They are installing repaired setup boxes. They have installed repired setup box in my house.

I am going to forwered this compleint to CBNC & news paper media.

Still my problem has not been resolved. And there is no one chennel is appering in my Airtel DTH.

Thanks..

Ravi Shankar

91-9899965964

Company: Airtel DTH
Country: India
State: Uttar Pradesh
City: Ghaziabad

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