Airtel DTH
CONNECTION NOT ACTIVE TILL DATE

This is to giving you complaint that I Pankaj Sharma had purchased ur airtel DTH connection on Tuesday 17/08/10 from Vaid Electronics Faridabad and your engineer had install this to my home on the next day 18/08/10 the complaints are below-

1) Your engineer had not given any information or guidance about this new dth connection even I told him to pls explain about the features & how to use it.

2) Secondly he doesn’t tell me that I have to recharge it or my Dealer will recharge it and it will take 45 minutes to get installed.

3) Dealer (Vaid Electronics) had recharged it on Thursday & he told me that I don’t need to call in customer care and it will start within 45 minutes.

4) After that in night I speak with Mr. Sandeep your customer care executive & tell him the problem after that he told me that I need to call in customer care & activate my package detail which also not anyone told me or guide after that he giving me promise that it will start in next 24 hours.

5) on the very next day 21/08/10 when it’s not done I again call in your customer care & Mr. Deepak (executive) told me that for this process I need order no for customer care he had given me order no – 49027293 means sandeep makes me FOOL earlier.

6) yesterday when it’s still not done I again & again call in your customer care and speak with Mr. Manish your Supervisor & he told me the same story that this problem has been from ur end means customer care or AIRTEL DTH whatever.

Again I got one more promise that my connection will start in 24 hours & finally got complaint no - 3630164

7) Today morning I had called again your help line no- 9910836554 that time he told me it will start in 10 minutes.

8) finally very disappointed I called again in ur customer care & got same story of 24 hours after that I speak with Mr. Amender (Sr. Supervisor ) & got same stupid story that sir give me 1 day I will mail it to my senior & definitely it will start as soon as possible & I will revert you.

What my question is this is Reputed AIRTEL DTH or anything Froad Company if I buy connection on 17/08/10 today is 23/08/10 & what answer is it will start by 27/08/10.

Means I need to wait for 10 days to watch TV or your Great Company (AIRTEL DTH) actual installation.

I think I had made a very big mistake in my life to buy AIRTEL DTH connection rather than I know if I buy something else means DISH TV, TATA SKY etc…………………I would not get problem like this in my life.

I know nothing will happen nobody will solve this matter.

But if u are a good prestige in market than solve this matter.

It’s not SERVICE that you people just sold your product & slept out after that.

Pankaj Sharma

Dth Customer Id – 3630164

Activation Voucher No- 9506439195200082

Stb Id – 03355596573

View Card No-00003984435

Mobile No – 9540313777

Email Id – Pankaj.sharma97@gmail.com

Pankaj.sharma786@yahoo.co.in

Company: Airtel DTH
Country: India
State: Haryana
City: Faridabad

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