Airtel DTH
Amount Deducted from Account But Service Failure

Dear sir,

I am using airtel digital tv connection since last 2.5 years, my customer id is 3000104155, on date 12.02.2011 I was sent a message for book a movie on channel 180 on 9.13PM to 54325 to book a movie show of film golmaal 3, show time 9.30 to 12.00, in reply of that, I received a message " This service is temporarily unavailable. Please try again later. We apologise for inconvience" from 54325, there after on the same date 11.14 p.m. when I was going to sleep, I received the message that " We have received your request to book the channel number 180.You will be charged Rs.10 for this channel. Your order will be processed shortly." on next day, I was contact to the customer care person they told me that, it is your fault that you were not seen the movie on time and money is cant reverse, where my arguement was to him that, I was not seen any movie on that channel no. 180 after receiving the first message mentioned above i.e. this service is temporarily unavailable..., also there is error code no.4 was coming during show time mentioned above on channel no. 180. I have tried to the customer care since after deduction of money from my account, but I am not getting any proper answer or reversed the money back from airtel, therefor my request is to go into the matter and grant me a relief to reverse my money back with strict action against the airtel digital tv service provider because of harrasement I faced from dialing phone again and again also phone call cuted during conversation to avoid complaint, also it is to be noted here that, they also deny to register my complaint.

Company: Airtel DTH
Country: India
State: Gujarat
City: Surat

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