Airtel DTH
Poor Customer Service & Cheating

My Customer ID – 1198122

My Digital TV ID – 3001461873

My Registered Mobile # – 9841408182

I’m a frustrated customer of Airtel Digital TV service. I’m in touch with their virtually non-functional call centre, to add the below channels.

1. Captain TV

2. Vasanth TV

3. Movies Now &

4. Gemini TV

I spoke to their CSR on Saturday and he informed me that my complaint would be resolved before 12:00 PM Monday (21st March). But until now no action has been taken.

I spoke to their CSR on Monday to only hear that the complaint would get resolved by 3:00 PM. But nothing happened.

When I called their call centre today, your CSR told me that, all the channels would be charged & he will intimate a technical person to re-align the antenna to face Satellite-2 to get the above channels before 3:00 PM today.

As usual, this also did not happen. Can someone take action so that this complaint is addressed @ the earliest.

I sent a mail to them nothing happened.

When I again contacted their call centre they again registered a complaint hopefully they might resolve it.

I got a heart break when the customer service agent told that I'm not eligble for two months additional subscription even thought I paid a annual subscription fee to avail this offer.

He's telling me that I should have called their call centre to make this change & I told him I did that, he's saying me I can't help it. Now I'm helpless.

Best Regards

N. Chandramouli

Company: Airtel DTH
Country: India
State: Tamil Nadu
City: Chennai

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