Airtel DTH
No response from Customer Care

I am a subscriber of Airtel DTH HD connection vide Cust ID = 3005455353.

Since past week or, so, I am often been not able to get any audio from the STB eventhough video is OK. After turning ON & OFF both the TV & STB, initially the system was becoming normal, i.e. both audio & video were available.

However, since 3rd April, even that is not working and our repeated effort to contact Customer Care at 12150 [ from my Airtel Mobile] or, 1800 102 8080 [ from MTNL no.] has borne no fruit, as after making us wait for prolonged period, they used to disconnect the line.

On 3rd April, I had emailed to digitaltv@airtel.in, but till date there has been no response. As a result even after paying the required subscription, I am not able to watch the programmes.

Today, I again tried to contact the Customer Care nos. [ 12150 & 1800 102 8080 ] at least 5-6 times, and only once I could get thru' to speak to Customer Care Executive, Mr. Vikas at around 9.25 pm. However, after listening to the problem, he disconnectd the line.

Kindly respond & send your Airtel DTH Service representative to attend to the problem.

Regards,

Sumeet Ray

Mob : 9892872830

email: sumeet.ray@gmail.com

Company: Airtel DTH
Country: India
State: Maharashtra
City: Mumbai Suburban

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