Airtel DTH
Bad service

Hi,

I am using Airtel DTH service since August. My customer Id is 3004792266. At start I paid Rs 1699.00 which they collected as registration charges and provide 3 months free service as per there plan in August month. As part of installing this service they put a set to box, a dish and cable at my home which they clearly said its Airtel’s property which they will collect back when service will be discontinued. After that I always paid monthly charges on time for my mega plan which comes around 304 Rs per month.

Just 2 day before ICC World Cup Semifinal my service got stopped without any notice even when I had around 140 Rs left in my account. When I called customer care they said it’s a technical issue and will be resolved within 24 hours. They logged the complain. After that next day I received the message that my complain is resolved. I called customer care around 30 time in next 3 to 4 days and sent them email too but there was no response. Finally on world cup final day I had to install other local cable by paying them 800 Rs as registration charges.

After this bad experience, paying the registration charges twice and missing both the World Cup semi finals I requested Airtel to close my account. I asked them to refund back my registration charges that is 1699 as they were not able to provide the service and collect their instruments back from my home. In place of giving any satisfactory explanation or any kind of compensation they continued my account and now they are showing negative balance in my account without even fixing original problem.

If one service provider is not capable of providing the service which he is liable and I had to change the service provider I am expecting them to at least return the registration charges. It’s not my mistake and I should not be suffered by paying registration charges every time I change the service provider when it there mistake. What can be done from my side here?

Regards,

Siddharth Jain

Company: Airtel DTH
Country: India
State: Maharashtra
City: Pune

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