Airtel DTH
Cheating by airtel dth

Hi,

My airtel customer id: 3004971013. I recently ordered a upgrade (request no "8035322 for HD-DVR related") from normal STB to airtel's new [HD] recorder by paying Rs 3990 (via net banking) as said by airtel. The Customer care executive promised me it will installed within 48 hours. They took more than 3 days. They installed only the normal recorder instead of HD recorder on Friday (20-5). I again lodged a complaint (no: "803522 for wrong resolution (domino)") with customer care who ensured it will be rectified within Saturday evening. Nothing happened. I again called customer care (25 may) to know the status and another complaint was taken (request no: "8334432 for HD-DVR related") and i was promised it will be resolved by 10.30 am the next morning. Today (friday, may 27) I got a call from airtel asking if the issue is resolved, on saying no, he said he will call later. He called later and said the HD-DVR is not being supplied in my region. What the hell!!! why wasnt this told before when I was making payment, in my view it is total harassment and cheating. I want airtel people to remove my connection and make a refund of my total balance as of today. If this is the kind of service I will better go for other connection. If I dont get any response I will file a complaint against them.

Company: Airtel DTH
Country: India
State: Karnataka
City: Dharwad

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