Airtel DTH
New connection paid money no installation

Customer ID: 3008079913

I had applied for new Airtel DTH connection (ordered for south package), based

on that I received a call from Airtel associate on 29 th May. Based on our

conversation on 30th May, I booked new Airtel DTH connection through my Mobile

number (9962326883) by paying Rs 1790 /- via Credit card through their IVR. The

Associate promised installation within 48 hrs but till now the issue is

pending. I have made number of calls to the customer care and the problem is

yet to be resolved. The amount has been debited from my Credit card in the name

of Airtel DTH Navi Mumbai MAH. This is really frustrating as daily I make many

calls to Customer care and get false promises that the issue will be resolved

today. Let me know if I can go to consumer court for this issue. I have

attached the credit card Transaction Details.

I made nearly 100 calls to the customer care but nobody responded properly.

some people even disconnecting the call without informing.

no proper service.

as per the SBI bank credit card which i made the payment

auth code: T92168

Reference ID (Transaction ID): MT111520025000010006781,

please find the Transaction details from the Bank.

Transaction Date Description Amount in (Rs.)

28/05 PayNet Payment 000000MDBB1058593580 21716.00 Cr.

31/05 AIRTEL DTH NAVI MUMBAI MAH 1790.00 Dr.

Thanks

sharath

Company: Airtel DTH
Country: India
State: Andhra Pradesh
City: Nalgonda

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