Airtel DTH
Defective Set Top Box

We purchased a Airtel DTH Connection from Khoshla Electronics, Kolkata on 14.08.2010. The Airtel Customer ID 3004968774.

But for the last two months the Set Top Box is not working properly, the Box is automatically turning off and restarted within few minutes. Initially this problem occurred after a long gap but now after every 10 minutes the Set Top Box is turning off.

We complained with the Airtel Customer Care many times –

Some Docket Nos : 1) 7903202

2) 7969651

3) 8323965

A technician visited our home on 08.05.2011 and promised to replace the defective Box on the very next day and took Rs100 as his fees.(Phone No. of the Technician : 9831033498) There after on many occasions technical experts of your company do visit us and take away money and they keep on promising this will be the end of our problem, and we continue to give them money in expectation of what they promised from the next day the DTH box will be ok but all of these are of no avail we are repeatedly cheated in the name of service we have sell out all the money as in paying the set top box and also service charge, for nothing, as all the service men have never given me any receipt of such payment and more to it, they never made any written promise, and the customers service personals are equally cold when it comes to giving real service.

With all these pain and anguish and cheating am compelled to take a cable connection and now paying fees to such cable man and this happens only because despite all my efforts and money the DTH machinery comes out to be a useless gadget, in the above circumstances I want refund Rs1440, that I have paid towards DTH machinery, Rs500, towards serviceman, along with the money, I paid towards my cable connection charge Rs1500, and in addition Rs 10000000 (1 crore) as damage caused by Airtel DTH functional and untrained professional and suffering caused and expenses borne by me.

Company: Airtel DTH
Country: India
State: West Bengal
City: Howrah

  <     >