Airtel DTH
Horrible Re-installation Service by Airtel DTH service-Escalation No- 19420229

I have an airtel dth from 2011 (Customer ID- 3007479055). Last week I have requested to airtel for re Installation for connection and when it did not happen after 3/4 days, I escalated the issue with your customer support team.(Escalation No- 19420229).

Day before yesterday your customer support told me that within 24 hours they will resolve the problem and made a con call with local DTH cable operator and over the telephone they promised that it will be resolved by 6th June before 9.30 AM.

As usual nobody turned up and called by 9.30 AM and at 10.30 AM I went out for my work.

At evening 4.30 PM engineer called up and told me that he is coming within 30 minutes to 1 hour. Today 7th June 12.38 PM

he has not yet turned up refused to pick my call even after I made several calls.

Please explain what is 30 minutes or 1 hour as per Airtel standard?

I am corporate customer of Airtel and given lot of data business to the company but looking at DTH service I am apprehensive now. The entire experience is nothing but pathetic and Insult.

Company: Airtel DTH
Country: India
State: Karnataka
City: Bangalore

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