Airtel DTH
New Connection not installed - Been a week

Please find below my experience for purchase of a new Airtel DTH connection which is in complete contrast to their current TV campaign. My local cable service provider is much more efficient and responsive.

June 29 - I book 2 connections (HD recorder and normal DTH connection) through your call centre and make payment. I am assured that I will get the installations in 72 hours

July 1 - I dont get any call, so I call and lodge an email complaint. Basis the same, I get a call and am assured that the installations will happen the next day

July 2 - Nothing happens. I write another email and also send an email through your grievance link on your website. I get a call and I am assured again that the installations will happen the next day

July 3 - Different day, same story - NOTHING HAPPENS!

July 4 - I get another call and again I am assured that installations will happen the next day at 10:30am

July 5 - AGAIN NOTHING HAPPENS!

Airtel should stop its current TV campaign as it is not what Airtel DTH is about. They should sort their back end and then claim that the Airtel digital experience is superior to cable TV.

My details below:

Name: Ninad Raikar

Phone: 91 9324217017

Address: 2nd Floor, Plot no 51, Saraswati Niwas, Shri Krishna Nagar,

Borivali East, Mumbai: 400066

Transaction ID: 20369784

Booking ID: 102268

Customer ID: 3010603126

Company: Airtel DTH
Country: India
State: Maharashtra
City: Mumbai Suburban

  <     >