Airtel DTH Connection
DTH not activated even after 1000 calls n 15 days

Customer ID: 3007584060.

I got a free Airtel DTH connection with my Sony Bravia. I got a customer id and recharge coupon for Rs 1000 and then my horrible journey with Airtel started. First it is impossible to get thru 12150 it just happily keeps on connecting but the moment you select the option to talk to any customer executive for new installation u get disconnected. Somehow I found out that the 1800 number at least connects to a customer service executive (lets call them jokers as this is what they are) so these jokers give me different confirmation receipt numbers each time I call them for new installation:

15555941

15575267

and confirm every time that the installation would be done in 2 days. One joker had the guts to give me the number of a technician: 9379227794 Sai Enterprises, google this number to find out the cheating that goes behind this number. Worst part every time I call them (today included) the jokers ask for the same information again and again Sir what is your scratch card number, what is ur TV model number which package you want to select etc etc?

I'm absolutely fed up and frustrated with these jokers and their service. I'll talk to the Sony World manager too about this, right now I'm not sure if I even want to go for this connection.

I wish these guys were operating in a country where the customers had a little more power and they would be bankrupt in no time. On same lines the id given at Airtel website digitaltv@airtel.in is useless no point sending a mail there. I sent the complaint to other email id airtelpresence@airtel.in and I got an immediate response that my complaint would be "looked into" and so far nothing.

Company: Airtel DTH Connection
Country: India
State: Karnataka

  <     >