Airtel DTH DVR
STB ISSUE

I purchased an AIRTEL DTH DVR connection through the website on 25/01 (My account No.3006876882) and the connection was installed the next day. Earlier I was using a Tata sky connection. I did a foolish thing shifting to Airtel. The following are the complaints.

1. The STB takes ages to boot.

2. The response time is about 5 secs. It takes 5 secs for the channel to change.

3. STB loses signal often.

4. not able to record some channels as the STB says "No information available"

5. The STB gets rebooted automatically.

6. Not able to add topups.

The matter has been complained to the authorities through e-mail and through their help line. I was able to connect to the help line after making several attempts.

The gentleman at the the help line told me that there is a problem with the orientation of the dish and the matter will be resolved by 3.30pm on 10th of April. (Request No. 6794716 dated 9th Apr). A technician called me the next day and said that due to MPEG4 technology it takes 5 secs for a channel to change adn it is normal with the technology. My friend has an airtel connection and the channels in his STB change instantly. I am being made fun by my family for changing to Airtel from Tata sky. If the matter is not resolved I will be forced to go to consumer redressal forum.

Kabir Ahmed

Company: Airtel DTH DVR
Country: India
State: Karnataka
City: Bangalore

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