AIRTEL DTH HD
Stb problem no one interested in solving the problem

No repsonse from airtel. No one interested in fixing the problem

Reminder 2:...

No Response again. customer care says issue will be resolved by 5:30

PM today but now they say that system is down they cant check the

status.

Is airtel turning into govt. office??

I Hope you understand when the primary source of entertainment is not

working since 5 days.

We will be forced to switch to other service providers. if this is the

way you keep handling things.

Regards,

Deepak

9810184920

- Hide quoted text -

On Sat, Jun 18 at 11:25 AM, Deepak Agrawal wrote:

Reminder 1...

No response from any one from airtel... Please get the settop box

replaced and the services restored by monday else i would be left with

no choice but to file a case in consumer court.

Regards,

Deepak

>

> On Fri, Jun 17 at 7:59 PM, Deepak Agrawal wrote:

>> Customer id - 3004788183

>> Complaint no. 9027703 dtd 13th June was to be resolved by 3.30p.m

>> of 14th June.

>>

>> The same was not resolved within the due time thus new complaint no.

>> 9061316 dtd 14/6 was registered which also stands unresolved till

>> date.

>>

>> Customer care (01244448080) asked us to contact the local dealer - ss

>> enterprises (9634096341/9997160026/9997289567) who said that he has

>> left the work of airtel.

>>

>> Same was informed to customer care who then gave number of 'radhe

>> shyam gupta and sons' (8171838880). who eventually sent their engineer

>> on 15th June. the engineer took the set top box with him. After that

>> they stopped responding.

>>

>> We called up on 17th June to m/s radhe shyam gupta and sons to send

>> the new setup topbox, he said he has not received our old set topbox

>> nor does he has any new HD set top box available with him to replace

>> it.

>>

>> then we called m/s radhe shyam gupta and sons through the customer

>> care, then he agreed that he has our set top box, however, he doesn’t

>> has a new one to replace it. He says that whenever the new one comes,

>> he will give it to us.

>>

>> No date, no commitment is being made by the local dealer m/s radhe

>> shyam gupta and sons.

>>

>> further, the commitments made by the customer care are being failed

>> and unattended by the local representative who thinks that the cutomer

>> is at his mercy and he can act like a local mafia. while following up

>> with him on phone, he is talking in rubbish, indecent & absurd manner.

>>

>> it is thus requested to take a stern action against the local dealer

>> and also to get our set top box to be replaced within the next 24 hrs.

>>

>> pl note that we shall not recharge our account until we receive a

>> fresh & operational set top box.

>>

>> also, we shall not pay a single penny on this connection on any

>> account, whatsoever, in future if we do not get any acknowledgement

>> and confirmatory action against this mail. this is for your kind

>> information please.

>>

>> we would like to suggest the airtel management to divert some funds

>> from the fraudulent marketing to the after sales service & crm systems

>> to hold updated data, be 24 hours accessible and pay some attention on

>> choosing the local dealers who, if left to act the way they are

>> acting, may cause a permanent dent on airtel's customer service team

>> and loose customers forever.

>>

>>

>> regards,

>>

>> Deepak agrawal

>> 49-B, State Bank Colony,

>> Krishna Nagar,

>> Mathura

>> Contact Number: 9810184920

Company: AIRTEL DTH HD
Country: India
State: Uttar Pradesh
City: Mathura

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