Airtel DTH Service
STB is dead for 3 days and airtel engineer is not willing to fix it, even abusing me when I am calling him up for the status

Hi Sir,

I got Airtel DTH connection free with LG LED tv. And my airtel STB got activated by 22-03. I also paid 440 rs for four months subscription 50 rs for Eng Add on pack 82.73 for 6 months Ten Sports addon.

But, my STB all of a sudden stopped working from 17-04. I lodged a complain with id 2442374 on 17-04. And, I was assured that my problem will get resolved by 17-04 evening. But, when it was not resolved I again called up customer care only to get a slot on Sunday morning with an assurance that my problem will get resolved by the latest Sunday morning. And I was also told that their backend team will call me up before coming to my premises. But, when nobody called me up I again called up customer care. Then they again raised a new complaint (my old complaint was still open) and gave me a new id : 2453940. And this time I was again assured that my problem will get resolved by Monday morning. But, even when nobody called me up in the morning I rang customer care. But, again they assured that my problem should get resolved by Monday evening. Finally airtel engineer called up from 918105537024 around 2:45 pm saying that he will come to my place within 30 min. In the meantime somebody from airtel called me up from the no 911146867900 enquiring me off the status of my complaint. On informing him that my nobody has visited my place he told me that he is checking into this and my problem should get fixed by Monday evening.

But, the airtel engineer never came to my place. I called the no 918105537024 at 7:30 pm on Monday and the guy on the other side told me that he will come to my place by 8:00. But, he switched off his phone soon after that.

Today morning when I called up the customer care giving her all the details given above she said that their engineer has missed the slot (could not provide me the reason for that) and the next slot available is on Wednesday morning. On enquring what happend to my previous slot for engineer visit she told me that she can't do anything as there is no slot.

My issue is not resolved yet. And the latest complain id given to me is 2460098.

When I called up 918105537024 today morning he started abusing me in Tamil and Telegu and said that do whatever you can and my problem will not be resolved.

Please help me regarding this. I don't want other to get cheated like me.

My airtel customer id is : 3003726089

Company: Airtel DTH Service
Country: India
State: Karnataka
City: Bangalore

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