Airtel dth services
Inability to resolve technical problem

This is regarding the Customer ID: 3005747766 (Registered mobile no. 9901901205) which I own and I had been having serious issue with Airtel DTH Set Top Box.

- The problem started in November with no sound with the DTH box in any channel.

- The box was replaced with “so called” repaired/refurbished Box on complaining after 3 follow-ups @750/-.

- The performance of the box had been terrible just after 2 months and of and on I had been facing issue with the sound.

- 2 weeks back it became worse and on June 23rd I booked on more complaint, no one attended and to my surprise the complaint was closed.

- I raised a complaint again after few days, and the again my box was replaced @ 750/-. This went bad within 3 days. I paid Rs. 100/- each time someone comes and replace the box.

- I raised a complaint few days again to get fixed (Refe No.-20587241)

- Can anyone tell what the heck is this service all about? I paid 1700/- in last 6 months for the sack of getting a horrible service altogether.

- Other problem is your website is terribly slow website which never works on time, for which I am unable to get my Customer ID as well. So I giving my registered mobile no. for your reference.

- I raised at least 5 -10 complaints probably in last 10-12 days.

Overall: Pathetic customer care services, poor execution and zero knowledge on hardware/software in the LSP’s (local service executives) the three I met, less commitment, always in hurry to meet the next customer, worst in class overall service from the back office (Phone no.s given 8105731888 & 8105721888), unprofessional behavior of the back office respondents.

All I need is to get my issue resolved.

Company: Airtel dth services
Country: India
State: Karnataka
City: Bangalore

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