Airtel dth (set top box)
Unprofessional customer care & system

Dear Sir,

This is very unfortunate to inform you that Airtel customer care & engineers are very unprofessional. I have Airteldth (set top box) which I installed at Bhubaneswar last year. Last year November I re-installed it to Kolkata along with new form fill up (new address, phone no.) which was done by your engineers. I recharged my voucher on 21st of this month at 9.45 pm since my connection was discontinued due to zero balance. Then I noticed that a massage “ signal loss” & “ error code B001” were coming to my TV. I called to your customer care (complain No :2086205), they said that engineer would be there by 10am on 22nd. Next day after waiting till 12.15 pm I called again, got response that visit had been extended till 1.30pm. At 7.30 again I called them due to no visit, I had been told from your customer care that Engineer sent them a report saying wrong mob no & address. I confirmed them my new address (Kolkata) & also remind them not to send complain details to my old address (Bhubaneswar). I got a new complain no (2090529). Mean while I got a call from Bhubaneswar Engineer to know my address. Again I called to customer care & told don’t send this new complain to Bhubaneswar since I got a call from Bhubaneswar against old complain No. They again verified my new contacts and assured me that on 23rd (today) by 10 am engineer will come without fail. Today whole day have gone, nobody have come yet. When I called in evening they said engineer report was wrong no & wrong address. I got so frustrated and ask the person to confirm the address & I got so irritated when I heard that last complain was lodged on Bhubaneswar address again. This is extremely unprofessional behavior which I ever heard or ever experienced before. Every person have their own time value. So please keep some professional guys, I don’t know your system, why can’t they delete or deactivate my old address or no!!! My new complain no is 2097771.

I am giving my connection details further with my correct mob no since I am not going to screw my time to customer care anymore rather will may think to change connection for better service.

Cus ID :3000650596

STB NO :032770539156

VC No : 00000751179

My Mob No : 9836775884.

Address : 10. H.L. Sarkar Road. Basdroni. Kolkata- 70. West Bengal.

Hope will get a solve now by tomorrow.

ThanX.

Anindya Guha

Company: Airtel dth (set top box)
Country: India

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