AVIVA LIFE INSURANCE COMPANY
Reimbursement of my surrender amount

Dear Sir,

I have already mentioned about my complaint earlier on 20th July and am resubmitting my complaint again as after my submission of the complaint i received a feedback that I need to register a complaint to the company's customerservices department. This is to bring in to everybody's notice that a complaint for the same has been made to the company and the complaint no. is PROB_07/20_17130. I have not received any feedback on the same. I have also been continuously following up with the company's representatives and I had been assured by Mr. Bhavesh (senior personal at Aviva Company's branch office at Navrangpura, Ahmedabad where I had submitted my surrender request) on 20th July, that the process was delayed due to their technical problem and the money will be credited into my account by NEFT on 21st July or at the max.by 22nd July. I received a call from one Ms. Heena from Gurgaon office of Aviva and she also informed me that my money will be credited into my account by 22nd July. But the amount was not credited into my account by 22nd July and when I called up on 23rd July, I was informed that since it is saturday they cannot give me any feedback until Monday i.e. 25th July. This is a planned way of postponing the payment as they knew it very well that since after 22nd July even if I follow-up it wont be of any use as the office would be closed on saturdays and sundays and they than dont have to bother about it. I called up today i.e. Monday the 25th July and now I am being told that they will investigate and will revert back with the updates by EOD. The revert today will be that of the feedback and not the amount being transferred into my account. I am going through a very tough and rough time now as the company is not paying me back MY OWN MONEY and I have to suffer due to them not paying back my money and I have commitments to be met with but since there is a delay from the company's side my reputation in the market is being tarnished and shattered. The company is not going to bear the consequences of my image being tarnished due to their negligence. I feel very low and lost at this moment as I have nowhere to go and see no one to help me out in this situation. Every time I call up the customer care representative of the company I hear a new comment regarding the timelines for the process of the payments. One representative says it takes four days to process the payment in the customers account after the file goes to the finance dept., other one says it takes two days to process after the file goes to the finance dept. and other one says it takes 3 days to process after the application goes to the finance dept. Even after my pursuance to speak to the finance dept. who are finally going to process and who are the one because of which the process is not completed (as explained by the representatives of the company), I am not connected to them. All I get to hear from the company's side is a fresh time-line of EOD's. I want this kind of a public platform to step up and take strenuous action against the company so that common individuals like me are not to suffer at their hands because of their negligency. I hereby request this forum to please look into this matter closely and am willing to come up with whatever information required by you to take actions against such company's. I now have nothing more left in my life as the entire image of mine in the market or with the one's I deal with is shattered. They may not be telling me on me not being able to fulfil my commitments but I as a responsible citizen of this society feel very low for not being able to live up to my commitments that I have made.

Company: AVIVA LIFE INSURANCE COMPANY
Country: India
State: Gujarat
City: Ahmedabad

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