Axis Bank
Service from AXIS BANK Degrading

My AXIS BANK salary account no. is 319010100143226 at Salt Lake, Sector V branch, Kolkata - 700091.

I have been using this account since 2007 without any bad services.

Recently, I WAS SHOCKED TO EXPERIENCE UNEXPECTED behavior and service from AXIS BANK.

My documents are NOT recently being delivered at my communication address. I complained many times to the customer care but whenever I call them after 4-5 days, they say the complaint is under process. None of my complaints were being action-ed as it seemed to me.

Unfortunately I had to go to the branch and collect the documents in person.

When I complaint to the Branch Head/Operations Head, they also did not take any action. I complained that there may be some problem with the courier company but they said that they have tie-up with big courier company and cannot make any mistake. So it gave me the impression that for AXIS BANK customers are NOT so important and the service that they used to provide earlier is now degrading.

Recently I requested for New Debit Card & New Cheque Book both of which I had to collect from branch after a great harassment from Customer Care as well as the branch officials - for around 1 and 1/2 months.

Also, none of the emails I sent were replied in a proper time with a proper resolution, instead I had to follow-up with the customer care lodging complaints and complaints and so on...

So, this meant that whatever you want to do for your account at AXIS BANK, you have to go to the branch and the use of Internet Banking is USELESS. Because whatever communication you do through internet banking is not replied by AXIS BANK.

AS A RESULT,

I AM PLANNING TO SHIFT MY SALARY ACCOUNT FROM AXIS BANK IN FEW MONTHS BECAUSE THE INSULT AND HUMILIATION DONE BY THE AXIS BANK OFFICIALS TO A CUSTOMER LIKE ME WHO CONSTANTLY FOLLOWED-UP FOR PROBLEMS BUT DID NOT GET ANY PROPER RESOLUTION FROM AXIS BANK...

Company: Axis Bank
Country: India

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