Axis Bank (Savings Account)
Non receipt of funds debited for cash withdrawals errors at ATM

Hi,

I am holding an axisbank savings account bearing account No: 328010100001342. I had visited Axis Bank ATM situated at Mahalaxmi Station on 03rd Jan'11 in the evening to withdraw cash of Rs.6200. Cash was not dispensed due to some error in the ATM machine, but the amount of Rs. 6200 was debited from my account. I did a complaint about the same in Axis Bank phone banking with respect to the same the same evening. Phone Banking officer assured me that the same will be credited to your accout within 3-4 working days. When I again called Axis Bank phone banking on 08th Jan'11, they replied we have still not received any feedback & will take your request as critical compalint, took my contact number & assured me again the same will be actioned within 2 working days, but I have still not received the same.

I think if the ATM Card & ATM is of same bank the same should have been resolved within 24 hours TAT as per RBI regulations & if its a NON Bank ATM then I can understand they taking 3-4 working days to resolve the same. Today is 07th day & I have still not received fund of Rs.6200 in my account. As per RBI regulations bank has to compensate Saving account holders RS.100 per days if the same is not credited to their account within TAT of 24 hours. Request your necessary intervention.

Company: Axis Bank (Savings Account)
Country: India
State: Maharashtra
City: Mumbai City

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