Bajaj Finance/ LCD
Irresponsible approach by Bajaj Fin. Executive

Hi,

I have applied for Bajaj Finance loan for Samsung 32’ LCD. My request has been approved on the day I visited the showroom (Swan Soni Appliances Pvt. Ltd. Near Nizampet X road, Kukatpally, Hyderabad). Before going to showroom I called up and enquired about the documents to be submitted at the time of availing loan. They have informed credit card copy (front side), Identity proof, Address proof and a cancelled cheque is required. I went to showroom with the required documents. After reaching the showroom all documents taken required forms has been filled and I have paid the down payment. Later Bajaj finance executive told me that address proof should be on your name. They have requested for another address proof. Since I am staying in a rented house obviously I will not have many address proof with that address. Some how, they guided me to bring Gas bill which is on my name and with current address. I went back to my place and bought the gas bill again they have objected that it is not recent. The bill I have submitted with the date 28-Dec submitted on 19-Feb. Which is not even 2 moths prior. After all the conversation they have asked me to bring an HR letter confirming your address. After 2 days strike I called them in the afternoon and informed that I will come down to showroom for delivery with the HR letter, when I reach the showroom at 7.30 in the evening, by that time the executive is not available in the showroom. The showroom people made me to sit for more than 1 hour and call the B.Fin executive several times but his mobile is not reachable.

Conclusion:

o The B.Fin Executive is not at all proactive his presentation about the process is not au fait.

o He is failed to communicate correct requirements to the customers.

o He is making customers to roam around the showroom several times.

o He did not introduce himself as Bajaj Finance Executive.

o When he left the showroom early he did not inform the showroom people. They were searching and calling him on his mobile of no use.

Based on all these the Bajaj Finance Executive is Named Shiva (carrying mobile number: 9652000985) is very irresponsible and not skilful enough to do that kind of responsible job.

He needs more training in attending Customers and explaining the schemes and their requirements.

Company: Bajaj Finance/ LCD
Country: India
State: Andhra Pradesh
City: Hyderabad

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