Barclay Bank
Barclays Credit Card - non reversal of priority circle charges

Dear Sir/Mam,

I am holding the credit card No (4339512942095058) of your bank (Barclay bank).

pertaining which I got a call from Barclay Priority Center in Sep offering me Barclay Priority Club Membership and assured me the benifits (few mentioned below)

1-30% discount in each & every transaction.

2-500 Rs Cash Back in every 5000 Rs Shopping

3-Trolly bag,

4-3 days 2 Nights free in (4-5 star) hotel booking outside India for [2 Adult 2 Kids]

5-Benefits on movie tickets.

6-Benefits in online shopping.benefits in online booking etc.

against the Barclay Priority Center charges 5000 Rs.

Further using the card I couldn't avail the benifits of the membership as offered, I had communicated the same to Barclay bank 's Customer Care [complain no:-45081222 ] and got the assurance that they will resolve the issue within 15 days. Later on I decided to withdraw from the Membership and requested for the reversal of deducted amount which was 5000 INR .Customer care executive refused to do that and told me once a person opted the membership he cann't withdraw. Despite of repeated request for amount reversal I couldn't get it.

Meanwhile, I went abroad for 1.8 Years after coming back I got the statment showing the pending amount of approx 12500 INR .I had again contancted with customer care [Complain No-3897479, 3962928] and explained the matter to them then they told that Barclays has closed my Credit card account and listed me as defaulter & advise me to contact collection department in order to settle the matter.

I found myself cheated on the follwing reason

1. They offered me the fake membership and deducted the amount but never give me benifits as said.

2. Refuse to revert the charges.

My question is whether Bank want to resolve the matter or it is the policy of the bank first to make big promises, later push the customer to defaulter's list.

On my part I just want to settle the matter ASAP and pay the actual amount after deducation of membership Charges (i.e 5000 INR) late payment charges on the same.

Please let me know if any information required from my side.

Thanks & Regards

Pramod Singh

Email:-PRAMOD.SINGH@NUCLEUSSOFTWARE.COM

PRAMODGARIYA@GMAIL.COM

(Mob No:-9711909426)

Company: Barclay Bank
Country: India
State: Uttar Pradesh
City: Ghaziabad

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