TNT Express
How TNT takes it's customer for a ride

This pertains to TNT Express in India (Bangalore office), regarding their unfair practices (rather atrocities) in India towards their paying customers.

Recently we received a shipment through TNT Express from Taiwan, the product is non branded CCTV cameras.

TNT while filling has used wrong HS Code and product description which pertains to Digital Cameras, so the customs has not agreed to invoice value (which is very obvious because you can not get Digital Cameras at CCTV Camera price). The customs has loaded value on our invoice value and levied extra duty which is 200% more than normal duty (around 15k)

TNT has paid this extra duty with out even contacting us or asking any documents from us and now are demanding extra duty from us to deliver the products.

We questioned TNT if there was a objection from Indian customs on invoice value why TNT did not contact us and seek our opinion on customs objection, TNT is not able to answer to date

In past it has happened with DHL where they promptly called us and we provided bank proof and customs agreed for the price in the invoice.

I would like to check with fellow members dose any one have a similar experience, what are the options we have now? yes challenging TNT legally will be like David Fighting Goliath.

We has a company has decided to never use TNT service again.

We sincerely hope the CEO of TNT International or Country head of TNT responds through this forum, If so we are more than happy to provide more details.

Company: TNT Express
Country: India

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