Canara Bank
Debit card replacement

I have maintaining my account with canara bank since 2008. I think as a customer I can expect a minimum level of response and respect from them. But when I approached canara bank for my ATM card replacement, I had faced lot of problems. Iam listing the same below

At first I went to canara bank branch on 10/03 and gave a request for card replacement. The person has asked me to wait for an hour. He said the same will be reissued within 10 days of the receipt of the request. I had waited for 10 days. But I didn’t received the card.

Again I approached your branch after 10 days, but their people said that I had never placed the request. Then the person said that he will put an entry into the system as a new request and made me to wait more than 30 minutes. Again i waited for 15 days. But i didnt received the card.

Again I have approached canara bank branch on 06/04, but the response from their side is “I WILL RECEIVE IT BY NEXT 3 TO 6 MONTHS”. I think this is not a fair response.

The tone of the person who responded me was frustrated and hurts me very much. I was treated in an inappropriate manner. And it doesn’t sounds well

This is not the good way a customer to be treated in a bank where the persons around are well educated and trained in servicing the customer.

I hereby request you to do the needfull.

Thanks &

Regards,

Abdul latheef

My SB account number is 2915101001129. Mogappair branch.

Phone number 9941186220.

Company: Canara Bank
Country: India
State: Tamil Nadu
City: Chennai

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