Airtel DTH
Fraud from online sales team

Hi,

I had airtel DTH (SD) and I wanted to upgrade to HD DTH. I sent SMS on 12th July regarding upgrade and immediately I got a call from this number 022- 41304100 mentioning they're from Airtel Sales Team and told they received request for HD upgrade. They gave me details of package, and I was told to make a payment of Rs.2250/. for HD Upgrade. They insisted that I can make payment only through IVR using credit card and I agreed for the same.

I made a payment of Rs.2250/. on 12th July using Standard Chartered Bank with reference # 19410035844 through IVR.

Even after 2 days I didnt get new setop box (HD). When I called the Airtel customer care, they informed that they've received only Rs..

I told them that I made payment of Rs.2250/. I was informed that they received Recharge request through a dealer and Airtel received only Rs.. They have generated a complaint regarding this and the complaint # is 10054956 on 16th July.

I checked internet and saw many complaints regarding call received from 022-41304100 and wanted to know if this is genuine airtel sales team / dealer / fraud.

Also what happened to Rs.250 (Rs.2250 payment I made - Rs.2000 what Airtel received)?

Airtel is telling they can't provide installation until they receive Rs.250 more as payment for HD.

My Airtel customer ID is 3000692669.

Thanks,

Shivashankar 98801-41590

Company: Airtel DTH
Country: India

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