ICICI Bank
Fraudulently blocking of salary account with ICICI Bank

ICICI Credit Card Division has fraudulently blocked my salary Account No. 002901524049 with ICICI Bank. The bills raised by the credit card division are under dispute. On one hand I have received a settlement letter by the ICICI bank lawyer (Singh Associates, New Delhi) who told me to wait till July 7, while on the other hand the credit card division has in-between gone ahead and blocked Rs. 58, 000/- from my salary account on July 3, which they claim is theirs.

My card was stolen on January 14 and I had immediately called the customer care and got the card blocked. Later I received a message stating someone has used the card and made a transaction of Rs 7, 800/-. I have been communicating to ICICI since January 4 to send me the bills, which I have the right to receive in order to make payments and requested for a new card. I have repeatedly got my address and contact number change but to no vain.

This has resulted in an outstanding of Rs 58, 000/- due to finance, late payment charges, service tax etc. which had been accumulating over the last 6 months due to ICICI’s negligence. I intend to lodge a FIR with Bangalore Police, the copy of the FIR will be sent to RBI/ Consumer Research Services in Ahmedabad, if the amount blocked is not reversed immediately.

Ever since my card was stolen at a store in Bangalore and used by the thief, I have been communicating with ICICI's customer services for 6 months, who have taken no interest in resolving the issue. I have written numerous mails to ICICI credit card division (copies attached). But they have been procrastinating and sending me bills in hap hazard manner with no break-up and not timely.

I have got my address and contact number changed more than 6 times, but its ironic that the recovery calls come on my Bangalore number while the notice/ letters are sent to my old address which is no more valid. I refuse to acknowledge or pay Rs. 18, 000/- being claimed forcefully.

Although I have communicated numerous times that I am extremely unhappy with the ICICI services and intend pay the total amount spent by me and settle my account, I also I feel threatened by the recovery process and being a woman will ask for police protection from ICICI sponsored goondas.

Mansi Chouhan,

Bangalore.

Company: ICICI Bank
Country: India
Site: www.icicilombard.com

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