ICICI Credit Card Division has fraudulently blocked my salary Account No. 002901524049 with ICICI Bank. The bills raised by the credit card division are under dispute. On one hand I have received a settlement letter by the ICICI bank lawyer (Singh Associates, New Delhi) who told me to wait till July 7, while on the other hand the credit card division has in-between gone ahead and blocked Rs. 58, 000/- from my salary account on July 3, which they claim is theirs.
My card was stolen on January 14 and I had immediately called the customer care and got the card blocked. Later I received a message stating someone has used the card and made a transaction of Rs 7, 800/-. I have been communicating to ICICI since January 4 to send me the bills, which I have the right to receive in order to make payments and requested for a new card. I have repeatedly got my address and contact number change but to no vain.
This has resulted in an outstanding of Rs 58, 000/- due to finance, late payment charges, service tax etc. which had been accumulating over the last 6 months due to ICICI’s negligence. I intend to lodge a FIR with Bangalore Police, the copy of the FIR will be sent to RBI/ Consumer Research Services in Ahmedabad, if the amount blocked is not reversed immediately.
Ever since my card was stolen at a store in Bangalore and used by the thief, I have been communicating with ICICI's customer services for 6 months, who have taken no interest in resolving the issue. I have written numerous mails to ICICI credit card division (copies attached). But they have been procrastinating and sending me bills in hap hazard manner with no break-up and not timely.
I have got my address and contact number changed more than 6 times, but its ironic that the recovery calls come on my Bangalore number while the notice/ letters are sent to my old address which is no more valid. I refuse to acknowledge or pay Rs. 18, 000/- being claimed forcefully.
Although I have communicated numerous times that I am extremely unhappy with the ICICI services and intend pay the total amount spent by me and settle my account, I also I feel threatened by the recovery process and being a woman will ask for police protection from ICICI sponsored goondas.
Mansi Chouhan,
Bangalore.
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