HDFC Bank
AQB charges

Hi,

I had a salary a/c opened by my previous employer. Since I moved out from that opening I was not operating that account and later it was converted into a savings account. When I joined a new organization inorder to simplify things (that was my intention) I gave this account number to my HR representative so that my salary can be credited and I assumed this will be treated as a SALARY a/c henceforth. Further I told the HR guy that I am having a zero balance and further crediting my salary, charges would be deducted and it need to be taken care. I was assured of that. To my surprise, when my first salary was credited, HDFC bank debited Rs. 3225/- towards AQB charges. I wrote mails to my so called Customer Relationship Manager but he didn't bother to reply to my mails. This matter is pending for nearly 2 months and teh issue is still open. I am interested to know how come you can deduct AQB charges from a salary a/c. Further I came to know that my a/c was not converted into salary a/c. I don't know why? and whose responsibility was that? Also I came to know that it is costlier to convert a savings a/c to a salary a/c. Again to my surprise I found that last week quietly they converted my a/c to salary a/c. When HDFC bank is so interested in debiting the customers ac/ why can't HDFC credit the customer for saving money? Please clarify.

Company: HDFC Bank
Country: India
State: Tamil Nadu
City: Chennai

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