HDFC Bank
In reference to the complain id-KOL003505, Docket Code-212014 lodged on May10

May 10-Used the ATM machine of Bank of India (Baghajatin branch) for withdrawing the amount of Rs 7000/- through HDFC Debit Card. Received only Rs 4, 500/- out of it and did not get the balance amount of Rs 2, 500/-.

May 11- Lodged a complaint against that in HDFC home branch. I was provided with a docket no. - 21 and was told of having my problem solved and getting my unreceived amount back within 12-13 working days.

May 24- No response as such received.

May 28- Unsatisfactory Feedback. I was told that the money wont get refunded as the transaction reflected as successful, I was asked to approach Bank of India.

May 27- Approached Bank Of India as per suggested, no action as such undertaken as well.

May 28 - Approached HDFC home branch once again, I was convinced to get my problem solved within 48 hours.

June 3- No ultimate feedback, very much harassed, unnecessary suffering for the past 24days.

I don't understand how long will i be harassed to get my problem solved and getting my unreceived amount of Rs 2, 500/- back. How can a company be so irresponsible with their customer, while one is having his/her account with this bank. As far I know, its the responsibility to protect the consumer's interest rather than ruining it.

Kindly help at the earliest. Hope to hear from your end soon.

Trisha Sarkar

9681331483

Kolkata

Company: HDFC Bank
Country: India
State: West Bengal

  <     >