May 10-Used the ATM machine of Bank of India (Baghajatin branch) for withdrawing the amount of Rs 7000/- through HDFC Debit Card. Received only Rs 4, 500/- out of it and did not get the balance amount of Rs 2, 500/-.
May 11- Lodged a complaint against that in HDFC home branch. I was provided with a docket no. - 21 and was told of having my problem solved and getting my unreceived amount back within 12-13 working days.
May 24- No response as such received.
May 28- Unsatisfactory Feedback. I was told that the money wont get refunded as the transaction reflected as successful, I was asked to approach Bank of India.
May 27- Approached Bank Of India as per suggested, no action as such undertaken as well.
May 28 - Approached HDFC home branch once again, I was convinced to get my problem solved within 48 hours.
June 3- No ultimate feedback, very much harassed, unnecessary suffering for the past 24days.
I don't understand how long will i be harassed to get my problem solved and getting my unreceived amount of Rs 2, 500/- back. How can a company be so irresponsible with their customer, while one is having his/her account with this bank. As far I know, its the responsibility to protect the consumer's interest rather than ruining it.
Kindly help at the earliest. Hope to hear from your end soon.
Trisha Sarkar
9681331483
Kolkata
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