HDFC Bank
Credit card fraud

Dear Sir,

sub: credit card delivered to unknown person, bank not taking responsibility of misuse

This is in reference to my card # 5175521002159913 issued by HDFC Bank.

The above card expired on 07 and the bank has sent a renewed card to me, without any intimation or confirmation.

The renewed card was sent to my registered address; however I was not present there and the premises were locked.

The bank informed me that the card was sent by speed post and handed over to an authorized person. I am wondering how can someone else be an authorized person for a card issued in my name.

Later the person has misused the card and I have to go through the entire process of blocking the card filing a complaint and requesting a refund. Now the bank has re-debited the charges to my credit card account and held me responsible to pay.

As per the bank I have not updated my address; so bank is not responsible for the misuse. I am wondering if the card was really sent or not, because the bank is not ready to give me any delivery proof as well.

I am a customer of HDFC bank for the past 5 years and have been making all the payments timely for my credit card and loans.

Due the banks irresponsibility and indifferent attitude towards a loyal customer; I am holding some payment of the bank and informed them about the same.

I request you to kindly suggest how can I get relief from the bank and also save my credit history. Also I am ready to pay my legitimate dues any time the bank is ready to clear this dispute.

Please help.

Many Thanks and Best Regards,

Ashish Mittal

91 99999 76619

mittalashish19@gmail.com

Company: HDFC Bank
Country: India
State: Delhi
City: South Delhi

  <     >