HDFC
Charges deducted without asking for confirmation

Hello,

When I logged in to my HDFC netbanking account today, I got a promotional offer stating that petrol surcharges on all petrol stations will be free (there was a * above it with Terms and Conditional apply).

I clicked on the link provided hoping to read the Terms and conditions.

But the next screen I see is below:

"

The MyCity Petrol & Utility Benefits will be loaded on to your credit card in 15 working days and Rs.198 will be debited from your card account for this service.

"

It did not even ask for a confirmation.

When I contacted the customer care, I am told that I need to submit a written letter asking for cancellation.

Why should the facility be activated without asking for confirmation? And why should I run for a HDFC ATM where as it took me only one click to get this activated.

Company: HDFC
Country: India

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