Hello,
When I logged in to my HDFC netbanking account today, I got a promotional offer stating that petrol surcharges on all petrol stations will be free (there was a * above it with Terms and Conditional apply).
I clicked on the link provided hoping to read the Terms and conditions.
But the next screen I see is below:
"
The MyCity Petrol & Utility Benefits will be loaded on to your credit card in 15 working days and Rs.198 will be debited from your card account for this service.
"
It did not even ask for a confirmation.
When I contacted the customer care, I am told that I need to submit a written letter asking for cancellation.
Why should the facility be activated without asking for confirmation? And why should I run for a HDFC ATM where as it took me only one click to get this activated.
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