HSBC
Misuse of CBIL

I refer to the credit card number 4384 5999 9846 8325 which was availed by my father Dr. Purshotam C Goklani and subsequently cancelled as the account became deceased, I did not intend to use it any further then.

In this regard it is to state that I have generated a CIBIL report for myself, which reflects an outstanding towards the credit card 4384 5999 1273 8886 (supplementary card) and the status of the facility as exhibited in it is “written off”. Having being considered to learn this, I established a contact with your official, who explained to me in details that it is the policy of HSBC Bank that if the account is deceased then the ad on card holder has to mandatorily pay the remaining dues along with interest.

Further in this connection I have the following queries from you:.

1. My family gets regular calls from the bank and the collection agencies and talk abusing on the phone and they visit regularly at our house and talk indiscipline language with my widow mother and my family.

2. Is it the HSBC Bank policy to book the income by harassing the customers family by raising such debits after the account became deceased.

3. Who is to be held responsible for tarnishing my image in the society and tremendously deteriorating my credibility in the market.

I seek your prompt reply to my queries as I find it to be a serious matter of concern which should attract the attention of the Banking Ombudsman as also I intend to take the matter to the apex forum in order to seek the redressal.

Regards,

Jitendra Goklani

Mob : 94263 24449

Company: HSBC
Country: India
State: Gujarat
City: Ahmedabad

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