HSBC
Complaint regarding wrong creadit crad billing system

This is regarding the Credit Card No. 4384599989082531.

I received a credit card statement from HSBC department regarding due payment of 6480.47 Rs. which I had never used. I explained the situation to HSBC person but he was not ready to listen anything regarding this.

So I am putting on the complaint board expecting speedy action on the same.

I got HSBC Gold credit card number as above in around October science then I have not mad even a single transaction using this credit card. In the first statement from the HSBC there were charges for Repayment protection premium amount 505.62 Rs where charged to my credit card irrespective of Zero usages of credit card so I called your customer care regarding this which they accepted the problem was there billing system so in the next bill sent to me the previous month amount was deducted.

But the next month again the same charges Repayment protection premium, processing fee, other charges and late fee were added so I have called again to the HSBC customer care which they again accepted as there billing system problem and in the next bill sent to me the previous month amount was deducted.

Even after following up with HSBC customer care the consecutive bills kept adding the Repayment protection premium, processing fee and late payment charges etc. against the credit card, which I have not used in its lifetime.

On Wednesday 28 April I received a credit card statement from HSBC department in which they written me to pay the amount 6480.47 Rs. out of which not a single penny is due from my side to due for HSBC.

So here by I request you to clear all the undue charges levied against my credit card and initiate the process to cancel above credit card.

Waiting for your immediate reply and action.

Thanking you in advance,

Regards,

Name: Mahendra Vishwakarma

Call : 9890379364 / 9272115208

Company: HSBC
Country: India
State: Maharashtra
City: Pune

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