HSBC
Misplace of cheque

Due to the wrongful dishonour /misplace of the demand draft /cheque

as i am very far off place from his home and it resulted in loss,

mental agony and hardship to him. The primary duty of a Bank is to

safeguard and protect the interest of their customer.

Banks must be ever vigilant and solicitious about the interests of

their customers departure from such standard can cause inconvenience

not only to stray individuals but widespread economic disaster. In

view of the above it was held that where the bank caused unexplained

delay in the mail transfer of money it amounts to deficiency in

service for which bank is bound to compensate

I also wish to bring to your notice that you are making contradictory

communication that you have not received cheque no 899103 deposite

my account and other mail saying that cheque is received and then

lost by bank.

The bank is deficient in providing service in not telling the truth

and not forwarding copies of the lost letter to me to enable to ask

employer to issue a new cheque.

The records showed that the bank made mistakes, on more than one

occasion, in crediting cheque of my wages and making

contradictory communication that they have not received cheque,

hence the bank was held liable for deficiency of service so, affected

the confidence in the banking system

bank is liable for deficiency in service for inordinate delays in

providing banking services and the customer of the bank is entitled to

claim compensation for the loss and the injury suffered by him due to

the inordinate delay in the payment of the amount of wages

Hence the bank has clearly shown utter negligence in clearing my

wages cheque a huge amount of Rs.358, 000/- to my account and thus

caused loss finacial losses to me. There is clearly lack of good

faith on the part of bank. When cheques was diposited to the bank

for collection were lost due to negligence of the employees of the

bank and as an account holder i cannot be made to suffer. and a

person holding a savings bank a/c with a bank would fall within the

definition of consumer under the Consumer Protection Act and, In the

circumstances, i am entitled to claim the loss and the bank is liable

to pay interest till the time my wages diposited to my account

(aproximately one month delay due to misplace of the cheque), i am

entitled to get interest at prevailing rate of from date of deposit

of cheque till receipt of the amount, and also the bank to fix

responsibility of its own employee (s

sabhajit yadav

**********************************************************************************

Dear Mr. Yadav,

Your HSBC Account Number: 005- xxx xxx -006

Reference Number: 2007556080

We refer to your secured message of 23 July received through

online@hsbc, regarding cheque deposit.

We inform you that as per the revert from the relevant department the

cheque has been lost and the lost letter has been sent to your mailing

address for the cheque 899103 and you will receive the same within

fifteen working days. We request you to follow instructions as mentioned

in the letter.

A complete list of our Phone Banking numbers is available at

http://www.hsbc.co.in/in/personal/phone.htm

Yours sincerely,

Hemapriya N

Customer Service Executive

The Hongkong and Shanghai Banking Corporation Limited

You can avail the nomination facility on all your HSBC bank accounts.

For details, please visit www.hsbc.co.in/accounts or your nearest HSBC

branch.

================

Dear Mr. Yadav,

Reference Number : 2007554015

We refer to your email dated 21 July received through

info@hsbc.co.in regarding concerns on your HSBC Personal Banking

Account.

We inform that we have not received the cheque at the clearing team. We

trust that our official have contacted you and have have requested to

place a stop payment on the cheque and to deposit a fresh cheque.

We confirm that the cheque 899168 of INR 358, 000.00 has been credited to

your account on 20 July.

For an online demo on Internet Banking and more information on our wide

range of products and services please visit our web-site www.hsbc.co.in

Yours sincerely,

Diya Anna Koshi

Customer Service Executive

The Hongkong and Shanghai Banking Corporation Limited

You can avail the nomination facility on all your HSBC bank accounts.

For details, please visit www.hsbc.co.in/accounts or your nearest HSBC

branch.

Company: HSBC
Country: India
State: Maharashtra
City: Thane

  <     >