HSBC Credit Card
Harrassment for settlement before due date

I was a regular payer of dues on HSBC credit cards till last July and due to certain financial problems in the business I was unable to pay the dues regularly during the past one year.

Now that I wanted to go for settlement and for one card I settled during last week amounting to around Rs.49000/ I also requested the bank to offer settlement for the second card too.. However due to certain unforeseen circumstances, I was unable to make the payment on the date (9th July) as I committed whereas, in the settlement letter offered by the bank itself, the due date was given as 20th July. When I pleaded to the collection agents & Bank's representatives, for consideration of my case at least for one more week's time, (i.e.before 16th July) before which I will be settling, they started harassing and abusing among themselves each other within their team in my office and in my presence which is not warranted. I request the authorities to advise the concerned to handle customers with utmost care when they have genuine interest to settle the dues.

My card No is xxxx xxxx xxxx 98xx

Company: HSBC Credit Card
Country: India
State: Tamil Nadu

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